Returns & Exchanges
INITIATING A RETURN OR EXCHANGE
You're welcome to return or exchange full-priced items within 14 days of receiving your order.
To be eligible, items must be:
- Returned inside the protective packaging provided
- Unworn, unwashed, and unused
- In their original condition with all swing tags attached
- Free from deodorant, perfume, makeup, body oils, hair, stains, or odours
- Fully intact with no missing hardware, pulls, holes, or alterations
To lodge a return or exchange, please visit our Returns Portal and follow the prompts. Your return must be lodged and physically shipped within 14 days of delivery. Returns lodged or shipped outside this window can't be accepted.
Return Portal: Press here and it shall take you to it
YOUR RETURN OPTIONS
When returning an eligible item, you can choose from:
Exchange
Swap your piece for a different size or style, subject to availability. Exchanges are free of charge.
110% Store Credit
Receive 110% of your purchase price as store credit, valid for 12 months from date of issue.
Refund
Receive a refund to your original payment method. A processing fee will be deducted from your refund amount:
- UK customers: £4.00
- International customers: £4.00
WHAT'S ELIGIBLE FOR RETURN
Full-Priced Items
All return options available: exchange, store credit, or refund. To be eligible, items must be returned within 14 days of delivery and must be unworn, unwashed, unused, in original condition with all swing tags attached, and free from any marks, scent, or damage. Returns that don't meet these conditions will be refused and sent back to you at your own cost. Please see our Return Conditions section below for full details.
Sale & Final Sale Items
Items marked "Final Sale" are strictly non-returnable and cannot be exchanged, refunded, or credited, unless the item is faulty.
RETURN CONDITIONS
All returned items must be:
- Returned inside the protective packaging provided
- Unworn, unwashed, and unused
- In their original condition with all swing tags attached
- Free from deodorant, perfume, makeup, body oils, hair, stains, or odours
- Fully intact with no missing hardware, pulls, holes, or alterations
Returns are inspected on arrival. Items that don't meet these conditions will be refused and returned to sender at the customer's cost. ALB London reserves the right to determine whether a returned item meets our eligibility requirements.
To help your piece arrive safely and be accepted for inspection, please return it in the original packaging provided with your order. Returns sent without this protective packaging may not be accepted.
RETURN SHIPPING
United Kingdom
A free prepaid return label will be provided via our Returns Portal. For exchanges and store credit: no fees apply. For refunds: a £4.00 processing fee will be deducted from your refund.
Europe & Rest of World
You'll need to arrange return shipping at your own cost using a tracked courier service. We'd always recommend a traceable method, as lost parcels are your responsibility.
Please contact our team at contact@alblondon.com before returning your item so we can send you return instructions.
For exchanges and store credit: no processing fee applies (you only cover return shipping). For refunds: a £4.00 processing fee will be deducted, in addition to your return shipping cost.
Faulty Items
If your item is deemed faulty, we'll cover the cost of return shipping — just get in touch with our team and we'll send you a label.
EXCHANGES
Exchanges are subject to stock availability at the time of processing. If your size or style isn't available, you're welcome to choose a store credit instead.
Exchanges will be dispatched once we've received and approved your return. You'll only need to cover the cost of return shipping (see Return Shipping above).
REFUNDS
Refunds are processed to your original payment method within 5–10 business days of us receiving and approving your return. Refund processing fee: a £4.00 fee applies to all refunds across all markets.
Please note:
- Original shipping costs are non-refundable
- Duties, taxes, and customs fees are non-refundable on change-of-mind returns
- Orders paid partially or fully with a gift card will be refunded as store credit
STORE CREDITS & GIFT CARDS
Store credits and gift cards are valid for 12 months from date of issue and can be used on any full-priced or sale item on our website.
FAULTY ITEM?
If you believe your item is faulty, you may be entitled to a repair, exchange, or refund under the Consumer Rights Act 2015.
Please contact our team at contact@alblondon.com with your order number and a few photos of the fault, and we'll review your case and come back to you with next steps.
Please note: faults don't include normal wear and tear, damage caused by accidents or misuse, jewellery or accessories, or damage resulting from not following care instructions. We'd always recommend following the care label closely, and ALB London isn't responsible for damage caused by third-party dry cleaners.